Refund and Cancellation Policy

Order Cancellation

Please note that once an order has been successfully placed, it cannot be cancelled. Our system processes orders immediately to ensure quick roasting and dispatch. We appreciate your understanding.

Returns

We want you to love your Kinster Coffee. However, since coffee is a perishable food item, we cannot accept returns on opened coffee packages due to hygiene and safety reasons.

If you have received an incorrect item or if the package is damaged, please contact us within 48 hours of delivery with a photo of the received item and your order number. We will gladly arrange for a replacement or a refund.

For non-perishable merchandise or brewing equipment, returns are accepted within 7 days of delivery, provided the items are unused and in their original packaging.

Refund Timelines

Approved refunds are processed to the original payment method (or agreed alternative) within 5-10 business days, depending on provider timelines.